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Matt

Matt Schomer

mschomer@eccovia.com

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CaseWorthy New Support Ticketing System FAQ

Published November 14th, 2025 by Matt Schomer

How will this change impact my organization? Your team can expect improved communications and reduced turnaround times as the new system streamlines the way we work through process improvements and automated workflows. Other changes include: New Customer Portal URL and User experience Ability to update tickets through email Automated notifications f

40 Views 2 min

How To Use the ClientTrack Known Issues Page

Published February 28th, 2024 by Matt Schomer

The Known Issues Page At Eccovia, our unwavering commitment to continuously elevate your experience has led us to create a dedicated Known Issues Page, accessible at the Known Issues Page . This page will serve as the central hub for information regarding any known issues.  Known Issues: A comprehensive list and brief description of any ongoing issu

1649 Views 1 min

Support Ticket Best Practices

Published October 9th, 2024 by Matt Schomer

  Best Practices  Following best practices for ticket submission ensures the process is efficient, effective, and leads to a quicker issue resolution.  Ticket Submissions Submit the ticket from the location of the error or issue.  This will provide us the needed debug information.  Provide a clear, descriptive title The title should summarize the is

722 Views 1 min

ClientTrack Known Issues

Published December 20th, 2023 by Matt Schomer

  Known Issues    Eccovia Product Status Page ( Available Here ) Issue Status ETA to Resolution Examples Needed Barcode Roster Report Errors #6846 System.OutOfMemory and Timeout errors occur depending on the parameters and dataset.   The resolution was scheduled to be implemented in the May 21st release but was pushed until a future release because

5055 Views 3 min
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