NYCDSS Ticket Creation & Escalation Admin

Published September 29th, 2023 by jginolfi

Steps to submit a ticket to ClientInsight Team: Navigate to the top-right corner of ClientInsight where you can see your name. Click on Help > Escalate Ticket (The ‘Escalate Ticket’ option will only be visible to NYCDSS admins) This will launch a new page to create a ticket in SupportHub. (Note: Any PII will be redacted in the ticket and only vie

NYCDSS Ticket Creation & Escalation User

Published September 29th, 2023 by jginolfi

Steps to submit a ticket to NYCDSS admins: Navigate to the top-right corner of ClientInsight where you can see your name. Click on Help > Give Feedback This will popup an email to be sent to the admins. (REMINDER:  DO NOT attach files containing PII or include PII in your message.) This email will notify your admins of your issue. If this require